App privacy policy

1. The calculators collect nothing

The calculators work out the figures on your phone or in your browser. The prices and amounts you type are not sent to us or to the firm, and we don't save them.

A cost estimate PDF is made on your device. It goes only where you choose to save or send it.

In the apps, the calculators and PDFs work without a connection.

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2. Online applications, if the firm offers them

A firm can let you apply online for some of its services, such as an antenuptial contract or a will, or ask it to call you about bridging finance. If you send an application or a call-back request, it collects what you choose to give:

• names, ID numbers, email addresses, phone numbers and home addresses (yours and, for an antenuptial contract, your partner's);
• marital details, and for a will your children's names and dates of birth, and the people you want to inherit or to act as guardian or executor;
• financial answers, such as the value of an estate, or for bridging finance the estimate you worked out from a sale price or commission;
• copies of ID documents and proof of address, if you upload them;
• for a will, and only if you choose to fill in the optional "Your wishes" step: answers about health and religious beliefs;
• the date, time and internet (IP) address of your application, with your tick confirming you read the privacy notice, and whether you want the firm's own updates by email.

The firm is responsible for what you send. FIFO Solutions runs the form for the firm, as its operator, and uses your details for nothing else. It is stored in Johannesburg, South Africa, and emailed to the firm, with a copy to you. We delete it 90 days after you send it, or 7 days after your link stops working if you never send it. The firm keeps its own record.

You don't sign anything in an application. The firm contacts you, takes your instruction and collects whatever is still missing. An antenuptial contract is signed on paper before a notary, and a will before witnesses. A bridging call-back request only asks the firm to phone you: no finance is offered, applied for or arranged in the app.

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3. What the apps send on their own

• Updates. When it has a connection, the app fetches the firm's latest content and rates. Our servers record technical details such as your IP address and app type, to run the service and protect it from abuse.
• Notifications. The app registers with Google's Firebase Cloud Messaging, so the firm can tell you about a new document. Google gives your copy of the app a random installation code and receives basic device details: model, operating system version, language, time zone and app version. These don't identify you, and we don't receive or keep them. You choose whether notifications are shown.
• Maps. The firm's contact page loads map pictures from OpenStreetMap, which sees your IP address.

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4. No tracking, no ads, no analytics

The apps show no advertising. They contain no analytics and no crash reporting. They don't track you across other apps or websites, and nobody's information is sold.

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5. Children

The apps are for adults. We don't knowingly take applications from children. A will application asks a parent for their children's names and dates of birth, so that the will can provide for them.

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6. Deleting your data

This applies to every app that FIFO Solutions builds and runs for a firm, on Google Play and the App Store, whether published on FIFO's store account or on the firm's own, and to the firms' web apps.

The calculators keep nothing. Your figures and cost estimates stay on your device unless you send them yourself, so there is nothing for us to delete.

To have an application or call-back request deleted:

1. Email riaan@fifo.systems with the subject "Delete my data". You can also ask the firm you sent it to.
2. Give the firm's name and the email address you used.
3. We may check that the request comes from you, using that email address or your phone number.
4. We pass your request to the firm, which is responsible for your application, and delete our copy as it instructs. We reply within 30 days.

What is deleted: the application or call-back request, its uploads and summary, and the record of your privacy tick (the date, time and IP address).

What is kept: the firm's own copy, which the law may require it to keep (for example, identity records for at least five years under the Financial Intelligence Centre Act). Ask the firm about it. Emails already in the firm's mailbox and yours are outside our control.

If you do nothing: we delete a sent application or call-back request automatically 90 days after you send it, and an unsent application 7 days after its link stops working.

Notifications: the random installation code that lets the app receive notifications is kept by Google, not by us, and doesn't identify you. Uninstalling the app removes it from your device.

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7. Your rights and the full notice

You may ask what is held about you, and have it corrected or deleted. For an application or call-back request, ask the firm you sent it to, or ask us and we'll help. Read the full privacy notice for who processes what, where, for how long, and how to complain to the Information Regulator. The firms' subscription terms are in our terms of service.

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8. Contact

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